The travel industry has been dynamic and has seen more web-influenced changes than other industries. Internet has revolutionized the travel landscape and has resulted in more & more journeys being booked online. As per Emarketer, travel sales through digital channels are expected to increase from $594 billion in 2016 to $762 billion in 2019. Social media … Continue reading Are You Delivering a Seamless Travel Customer Experience?
Outsourcing industry in India contributes a lot to the Indian economy. The Indian business process outsourcing industry has risen by 15% and the revenue generated from this industry is expected to triple in the coming years. India has been the hub of the global outsourcing industry but there are a lot of challenges that this … Continue reading Challenges of BPO Companies in India
Outsourcing to India is an increasing business trend seen nowadays. According to a recent study, 90% of businesses believe outsourcing is crucial for improving business growth. The recent years saw a boom in outsourcing industry and has encouraged organizations to outsource more. However, you simply shouldn’t opt for outsourcing services because others are doing it. When outsourcing, you … Continue reading 7 Questions to Ask When Looking for Outsourcing Services
There is a thin line between making a business successful and keeping that business successful for a long time. There is no such thing like Autopilot in business where you could just take your business to a level and keep enjoying the benefits. In order to make your business enjoy a continued resonance with your … Continue reading Outsource Customer Feedback: A Guide to Business Success
On November 8th, Prime Minister Modi shook the entire nation by his announcement of demonetization of high denomination currency notes. Many people have welcomed this revolutionary decision as a first step to eliminate black money. There is no doubt that PM Modi has pulled out a major coop but there’s an another side of the … Continue reading Will Demonetization pave way for a Cashless Economy?
Social media has transformed the way businesses interact with their customers. Compared to traditional marketing channels, it is a two way channel, giving users a chance to respond, engage and interact with your brand. The beauty of social media is that you can establish a relationship with your audience. Social media has the potential to be … Continue reading Social Media–Indispensable Part of Today’s Customer Support
“In the old times, you devoted 30% of your time building a great service and 70% of time shouting about it. But in modern time, that inverts.”-Jeff Bezos The boom in the technology has led to the proliferation of connected devices. This increase in number of devices has increased the demand for tech support. Delivering … Continue reading Trends That Will Define Tech Support in 2017
In previous blog posts on live chat support service you read about benefits of adding live chat on the website. However, once you’ve started offering live chat support on your website, don’t stop there. You must continue to look for other ways to improve the customer experience. While there is no hard and fast rule to … Continue reading Secrets to an Efficient Live Chat Support Service
It’s great if you love dealing with customers and enjoy serving them in the best way possible. But at the same time, wouldn’t you love to grow and expand your business? For this to really happen, you need to focus on other business aspects as well. But does this mean that customer service is not … Continue reading Killer Tips for Outsourcing Customer Service
It’s a usual thing that your support agents must be writing hundreds of emails every day. But a good point to make a note is that some of the emails that you send to your customers could be their very first interaction with your company. This means mere sending templates won’t allow you to develop … Continue reading 5 Vital Tips to Improve Email Support Services