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Outsourcing in India – Way more than Cost Saving

By outsourcing in India, companies accomplish various business functions. However, a prudent outsourcing strategy for customer service does not merely consider cost saving as its advantage. Outsourcing is a path to drive innovation in a company. Business outsourcing companies in India concentrate on extending financial as well as non-financial advantages. So, if you have always … Continue reading Outsourcing in India – Way more than Cost Saving

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Benefits of ‘Cloud’ in Cloud-Based Surveillance

Cloud-based surveillance is getting increasingly adopted across different business sectors. It enables storage of archived videos of an IP camera in the cloud, which is a server accessed through the internet. There are a number of benefits associated with the adoption of cloud video surveillance. It’s upfront advantage is cost-saving as it does not require … Continue reading Benefits of ‘Cloud’ in Cloud-Based Surveillance

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5 Surprising Benefits of Retail Video Analytics

Retail stores require heaps of actionable data for their profitable functioning. Rightly analyzed data helps marketing teams make informed decisions that yield benefits across the entire retail store. It gets easier to make business decisions when things like trends, traffic pattern in the store, customer behavior, and more are known. Retail video analytics help extract … Continue reading 5 Surprising Benefits of Retail Video Analytics

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The Crucial Role of Multilingual Customer Support in Business

Can you afford to lose potential customers simply because you cannot support them in their native language? Multilingual call center support is increasingly becoming an integral business necessity. Businesses today operate on a global scale and have to support people across different geographies. As per a 2014 ICMI report, 79% of contact center leaders reported … Continue reading The Crucial Role of Multilingual Customer Support in Business

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Understanding Top 5 Reasons of Customer Churn

Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn

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Hygiene Audit to Ambiance Check. Make your Restaurant E-Surveillance Ready!

Michael, a food lover visited a restaurant just across the street of his clients’ office. Little did he know that this food joint offered good food with shabby ambiance! His horror did not end there. He was stunned to see the waiter serving the food with dirty hands and uncut nails. As a result, Michael … Continue reading Hygiene Audit to Ambiance Check. Make your Restaurant E-Surveillance Ready!

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Customer Service – The Key Differentiator for Travel Companies

Focusing on customer service is an essential element of success in the travel industry. While travelers consider a host of options like tailored holiday packages, discounts and deals, it is the customer service that eventually contributes to the success of travel companies. Before traveling, people come up with a number of questions regarding budget, transportation, … Continue reading Customer Service – The Key Differentiator for Travel Companies

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3 Ways eSurveillance Enhances Security at Government Buildings

Government departments have infrastructure, assets, documents and people that need protection. They remain prone to vandalism, intrusion, and theft. Protection offered by security guards often remains insufficient given the resourcefulness of intruders and methods with which break-ins take place. Thus, modern eSurveillance measures are a vivid security requirement for government buildings today. A few of … Continue reading 3 Ways eSurveillance Enhances Security at Government Buildings

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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4 Simple Ideas for Loss Prevention in Retail

Loss prevention in retail is a major concern. Losing products between the point of manufacturing and the point of sale causes a significant loss of profits for retailers every year. As per a study by Global Retail Theft Barometer, global retail industry lost $128 billion in 2013. However, before we delve into the ways with … Continue reading 4 Simple Ideas for Loss Prevention in Retail

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