EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of development. Why? Because, it offered little beyond a simple website that couldn’t keep customers tightly engaged. However, its impact on the market was felt later post it launched an app with integrated services like live chat and in-app support. By integrating … Continue reading How Does In-App Support Benefit Your Business in Long Run?
Outsourcing is a popular practice today due to various benefits, like cost-effectiveness, flexibility, business extension, and more. Several businesses fail to reap the full potential of outsourcing app support when they make one or more mistakes. However, you don’t need to make all those mistakes and learn putting everything in the right place. Rather, you … Continue reading 6 Top Mistakes Businesses make when Outsourcing App Support
Google Play and App store already host millions of apps, with hundreds added daily, making it extremely difficult to get your app discovered. However, you have an option to outsource in-app support to make the maximum of your application business by deploying experts to deliver quality service. App reviews and ratings play an important part … Continue reading Outsource In-App Support & Follow Tips to Create Happy Users
Outsourcing has become a common concept in the business world, where companies prefer customer support outsourcing, payroll, accounting, & other tasks for various benefits. While large companies opt this as a cost-saving approach, outsourcing brings a number of other advantages to small businesses, as discussed below: Reduce Capital Investments: Though not the only benefit … Continue reading Benefits of Customer Support Outsourcing For Small Businesses
Your website is important for your business. If you are into e-commerce, then your website works as a major revenue generator. You always want your customers not to leave your website without making a purchase. However, according to sales cycle 75.6% carts ultimately gets abandoned. Luckily, these carts are not permanently lost. According to Business … Continue reading How E-Commerce can Benefit From Chat Support Outsourcing
In 2016, the physical world and the digital exemplar will be closing in rapidly. Millennial customers have moved from the use of telephones to other digital modes of communication. By the end of 2015, 168 million Indians owned a smartphone being a part of 3400 million users globally. For these smartphone users, mobile is increasingly … Continue reading Tips to Deliver Quality In-app Support for App Users
Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got the power to stay in the system. There are 4 billion email accounts in the world and counting, outpacing newer platforms like social media by more than 2 billion. If you look at email’s penetration in business, … Continue reading Why Email Support is an Important Part of Customer Service
Smartphones have changed the lifestyle of millennial customers. Reports say that the most used and preferred device today is smartphone. In US an average smartphone user spends 3 hours a day on their mobile devices. In India also, 158 million users are found to be using smartphone apps daily for extended hours. Therefore, it is … Continue reading How In-App Support can help startups to stay ahead of competition