Customer Service – The Key Differentiator for Travel Companies

Focusing on customer service is an essential element of success in the travel industry. While travelers consider a host of options like tailored holiday packages, discounts and deals, it is the customer service that eventually contributes to the success of travel companies. Before traveling, people come up with a number of questions regarding budget, transportation, … Continue reading Customer Service – The Key Differentiator for Travel Companies

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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Opt for Inbound Call Center Services to Control Costs

The pressure to increase business revenues is always ON and companies in the recent times, have shown a great thirst to enhance business growth. To achieve that many companies prefer to expand their business and this further increases stress levels for the business managers. To maintain an efficiency and streamline the things, it is completely … Continue reading Opt for Inbound Call Center Services to Control Costs

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Outsource Call Centers Effectively For Real & Rapid Results

Businesses make a lot of decisions every year. But are all those decisions strategic enough? The obvious answer is No. Only a few of them are really strategic that involve commitment through investments like products and services, innovation, operations management and customer service. Thus to make the best decision for your company, you need to … Continue reading Outsource Call Centers Effectively For Real & Rapid Results

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Indian Call Centers Myths Debunked

There are many misconceptions when it comes to call centers in India and how people see them. They don’t know how fast the call centers in India have evolved over these years. The recent technological developments and friendly Government policies have led to rapid transformation in the call center industry in India. Call centers in … Continue reading Indian Call Centers Myths Debunked

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BPO Services: Evaluate Pros & Cons of Call Centers

Businesses outsource call centers to save costs and gain other benefits, while others avoid giving up the control of their business to an external vendor. However, it is essential to know both pros and cons of outsourcing, before handling over the service delivery to a 3rd party service provider. Benefits of Outsourcing Cost savings and … Continue reading BPO Services: Evaluate Pros & Cons of Call Centers

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Outbound Call Center Services: Best Practices to Follow

Call center industry is on the the move in the recent years. Whether you operate an outbound or an inbound contact center, customer satisfaction tops the priority lists. On occasions, it is extremely difficult to know from where to start. It becomes absolutely essential to understand the best practices that will lead to an increased … Continue reading Outbound Call Center Services: Best Practices to Follow

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Why opt for Call Centers in India?

When a business decides to outsource its business, what question comes to mind? Whom to reach? Some may think of looking call centers in India while others prefer Philippines or Malaysia. But India has been a preferred location to outsource for many years now.The reason is quite obvious. India has something special to offer which … Continue reading Why opt for Call Centers in India?

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Call Center Outsourcing- Need of the Hour

Large business companies, in order to grow, need to focus on key business areas and their core competencies. With the pressure of increasing revenues from business is always high, what they really need is a permanent solution to handle their non-core business areas. The solution lies in outsourcing call centers to specialized call center outsourcing … Continue reading Call Center Outsourcing- Need of the Hour

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