“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a time when customers have ten alternatives for a single product or service, it has become necessary for businesses to focus on the experience they offer to their buyers. Not so surprisingly, 76% of customers stop … Continue reading Top 5 CX Trends of 2018
From “May I know your order number?” to “Thank you Mr. X for being loyal. You recently upgraded your service. Are you satisfied or looking for any upgrades?” Customer service has evolved tremendously. Digital transformation has caused a far-reaching impact on how businesses deal with customers today. Customer experience has surpassed price, product, and other … Continue reading Customer Experience amid Digital Disruption: CIOs & CXOs
Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn
In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support
Customer expectations change as rapidly as technological advancements. Thus, to stay ahead in the CX run, delivering effortless customer service is essential. Stats rightly testify the significance of customer experience as according to Forrester, improving customer experience is the top priority of 72% of businesses. Truly, businesses require effective customer experience management as they cannot … Continue reading 4 Leading Customer Experience Trends in 2017
There is a thin line between making a business successful and keeping that business successful for a long time. There is no such thing like Autopilot in business where you could just take your business to a level and keep enjoying the benefits. In order to make your business enjoy a continued resonance with your … Continue reading Outsource Customer Feedback: A Guide to Business Success
If you are looking to hire a full-fledged marketing executive over outsourcing lead generation, you are not alone. Many companies out there are facing this challenge for years and making decisions that are not productive for business. Whether be a loss of control or lack of clear goals, companies often choose to hire rather than … Continue reading Will Lead Generation Companies Save You Money?
Not so long ago, businesses assumed that highest quality product, value for money, and customer service were the keys to success. However, in modern times all we hear is about ‘customer experience management’. Harvard business studies have re-defined customer experience as: “It is your customer’s end-to-end journey with you, not just the key touch points … Continue reading Enhance Business Revenue By Customer Experience Management