Understanding Top 5 Reasons of Customer Churn

Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn

Continue Reading

4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

Continue Reading

4 Support Channels, Millenials Use the Most

Millennials make up for the world’s largest consumer block. This net generation compels companies to change the way they interact, engage and support them. In a nutshell, they prefer self-reliance and instant resolutions. However, one bad experience is enough to turn them away. Thus, it is the need of the hour to understand their service … Continue reading 4 Support Channels, Millenials Use the Most

Continue Reading

4 Leading Customer Experience Trends in 2017

Customer expectations change as rapidly as technological advancements. Thus, to stay ahead in the CX run, delivering effortless customer service is essential. Stats rightly testify the significance of customer experience as according to Forrester, improving customer experience is the top priority of 72% of businesses. Truly, businesses require effective customer experience management as they cannot … Continue reading 4 Leading Customer Experience Trends in 2017

Continue Reading

Killer Tips for Outsourcing Customer Service

It’s great if you love dealing with customers and enjoy serving them in the best way possible. But at the same time, wouldn’t you love to grow and expand your business? For this to really happen, you need to focus on other business aspects as well. But does this mean that customer service is not … Continue reading Killer Tips for Outsourcing Customer Service

Continue Reading

Outsourced Customer Support: 6 Vital Tips You can’t Ignore

Customer service is the king these days. It’s a key differentiator that stands a brand out from the crowd. Businesses too have realized this and started to offer exceptional customer service. But in order to deliver a great customer service, companies have started outsourcing customer support to experts. Customer support outsourcing majorly brings in 2 … Continue reading Outsourced Customer Support: 6 Vital Tips You can’t Ignore

Continue Reading

Major Trends Related to Customer Support Services

Customer support industry is constantly evolving with the changing trends. The expectations of the customers are rising with the advancements in technology and this industry will cease to exist if it doesn’t change accordingly. Sooner or later companies have to realize this that customer support service plays a vital role in company’s success. It is … Continue reading Major Trends Related to Customer Support Services

Continue Reading

Common Customer Support Outsourcing Myths Busted

Customer support outsourcing is quite popular today due to its numerous business benefits, but some poor quality service providers are creating a bad reputation for it. Moreover, during the initial phase of this industry, outsourcing call center services to some places caused disastrous business results. All this created some myths about outsourcing customer support services … Continue reading Common Customer Support Outsourcing Myths Busted

Continue Reading

Why Customer Service Outsourcing is a Great Move?

Your business is growing and you are dedicated to scale new heights for your business. But one of the main things you need to do to achieve your business goals is to provide a satisfying and reliable customer service to your customers. After all, your business will grow big on the backing of happy customers … Continue reading Why Customer Service Outsourcing is a Great Move?

Continue Reading

Tap the Omni-channel Potential with Customer Support Outsourcing

Omni-channel is the latest buzzword of the customer support industry, which many wish to follow, but only few know how to deliver the right services. So, in order to tap the new opportunities brought by this, many businesses have started opting for customer support outsourcing. There are a few keys to reap the potential of this … Continue reading Tap the Omni-channel Potential with Customer Support Outsourcing

Continue Reading