Customer Experience amid Digital Disruption: CIOs & CXOs

From “May I know your order number?” to “Thank you Mr. X for being loyal. You recently upgraded your service. Are you satisfied or looking for any upgrades?” Customer service has evolved tremendously. Digital transformation has caused a far-reaching impact on how businesses deal with customers today. Customer experience has surpassed price, product, and other … Continue reading Customer Experience amid Digital Disruption: CIOs & CXOs

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4 Sectors that must Outsource Customer Service & Why?

Customer service is not the primary forte of companies in any segment, but it is central to their success. Strong customer engagement & rising customer expectations demand companies to deliver an omni-channel experience. Gone are the days when merely a single channel presence would suffice. Today, customer support across channels needs to be consistent, connected … Continue reading 4 Sectors that must Outsource Customer Service & Why?

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Understanding Top 5 Reasons of Customer Churn

Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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4 Leading Customer Experience Trends in 2017

Customer expectations change as rapidly as technological advancements. Thus, to stay ahead in the CX run, delivering effortless customer service is essential. Stats rightly testify the significance of customer experience as according to Forrester, improving customer experience is the top priority of 72% of businesses. Truly, businesses require effective customer experience management as they cannot … Continue reading 4 Leading Customer Experience Trends in 2017

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Killer Tips for Outsourcing Customer Service

It’s great if you love dealing with customers and enjoy serving them in the best way possible. But at the same time, wouldn’t you love to grow and expand your business? For this to really happen, you need to focus on other business aspects as well. But does this mean that customer service is not … Continue reading Killer Tips for Outsourcing Customer Service

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Outsourced Customer Support: 6 Vital Tips You can’t Ignore

Customer service is the king these days. It’s a key differentiator that stands a brand out from the crowd. Businesses too have realized this and started to offer exceptional customer service. But in order to deliver a great customer service, companies have started outsourcing customer support to experts. Customer support outsourcing majorly brings in 2 … Continue reading Outsourced Customer Support: 6 Vital Tips You can’t Ignore

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Major Trends Related to Customer Support Services

Customer support industry is constantly evolving with the changing trends. The expectations of the customers are rising with the advancements in technology and this industry will cease to exist if it doesn’t change accordingly. Sooner or later companies have to realize this that customer support service plays a vital role in company’s success. It is … Continue reading Major Trends Related to Customer Support Services

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