Understanding Top 5 Reasons of Customer Churn

Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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4 Support Channels, Millenials Use the Most

Millennials make up for the world’s largest consumer block. This net generation compels companies to change the way they interact, engage and support them. In a nutshell, they prefer self-reliance and instant resolutions. However, one bad experience is enough to turn them away. Thus, it is the need of the hour to understand their service … Continue reading 4 Support Channels, Millenials Use the Most

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Enhanced customer experience with In-app customer support

Digital is disrupting businesses across industries and customer expectations are growing simultaneously. Nowadays, having a website or an app for your business is not enough. You need to keep a track of the latest market trends and evolve accordingly. In-app customer support is one such trend which has gained immense popularity in the market and … Continue reading Enhanced customer experience with In-app customer support

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Enhance Business Revenue By Customer Experience Management

Not so long ago, businesses assumed that highest quality product, value for money, and customer service were the keys to success. However, in modern times all we hear is about ‘customer experience management’. Harvard business studies have re-defined customer experience as: “It is your customer’s end-to-end journey with you, not just the key touch points … Continue reading Enhance Business Revenue By Customer Experience Management

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How In-App Chat Support Helps Businesses Create Brand Advocates from Customers

Customers are no longer attracted by conventional support practices. Businesses are thus, left struggling to improve on their processes to deliver a better service, and enhance customer experience. Instant gratification, rapid resolutions, and personalized support are some of the demands of today’s connected customers. Keeping customer experience on the top priority, you should upgrade your … Continue reading How In-App Chat Support Helps Businesses Create Brand Advocates from Customers

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