4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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Social Media Support – 3 Customer Expectations to Care for

Customer happiness is one of the top priorities for a company. Great customer support ensures better brand connection and improved customer loyalty. However, brands need to identify the gaps between what their consumers expect and what they deliver.  Identifying these gaps calls for having an effective social media support strategy in place combined with an … Continue reading Social Media Support – 3 Customer Expectations to Care for

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4 Support Channels, Millenials Use the Most

Millennials make up for the world’s largest consumer block. This net generation compels companies to change the way they interact, engage and support them. In a nutshell, they prefer self-reliance and instant resolutions. However, one bad experience is enough to turn them away. Thus, it is the need of the hour to understand their service … Continue reading 4 Support Channels, Millenials Use the Most

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Outsourcing to India – Five Benefits for Businesses

With countries getting increasingly connected the world over, offshore outsourcing has become one of the most beneficial business decisions. Among chief global outsourcing destinations, India continues to top the charts despite facing competition from countries like Philippines, China, Ireland and Mexico. According to a Deloitte survey, 59% of businesses they interviewed have their business processes … Continue reading Outsourcing to India – Five Benefits for Businesses

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Social Media–Indispensable Part of Today’s Customer Support

Social media has transformed the way businesses interact with their customers. Compared to traditional marketing channels, it is a two way channel, giving users a chance to respond, engage and interact with your brand. The beauty of social media is that you can establish a relationship with your audience. Social media has the potential to be … Continue reading Social Media–Indispensable Part of Today’s Customer Support

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Social Media Management Trends That Have Dominated 2016

Social Media has an enormous potential. Businesses have realized this very soon, and are working hard to utilize it to the fullest. In today’s era, where customers have become quite smart and tech savvy, creating a social presence has become mandatory. For social media marketers, 2016 has been a great year so far. New social … Continue reading Social Media Management Trends That Have Dominated 2016

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Social Media Management for an Effective Customer Support

 A great customer service is a prerequisite to a successful business. Customer support is equally important as your product. Many great products have failed to impress customers in the past, just because they lacked a satisfactory customer service. Customers are naturally attracted to companies with a proven track record in delivering a great after-sales service. … Continue reading Social Media Management for an Effective Customer Support

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Checklist for an Effective Social Media Management

There was a time when social media was used by just youngsters for fun. Social media has changed dramatically since its inception and it is now widely used by adults as well. There was a misconception that businesses could never benefit from social media but see, one will hardly notice any business which is absent … Continue reading Checklist for an Effective Social Media Management

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Social Media Management: In-House Vs. Outsourced

You always want to deliver quality service to your customers, which offers complete satisfaction. However, jeopardizing other aspects of your business is not quite a wise thing to do. Only a neatly balanced frame brings in a perfect picture. With customers getting connected together, the demand for support over social media has increased. With that, … Continue reading Social Media Management: In-House Vs. Outsourced

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