Understanding Top 5 Reasons of Customer Churn

Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn

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Customer Service – The Key Differentiator for Travel Companies

Focusing on customer service is an essential element of success in the travel industry. While travelers consider a host of options like tailored holiday packages, discounts and deals, it is the customer service that eventually contributes to the success of travel companies. Before traveling, people come up with a number of questions regarding budget, transportation, … Continue reading Customer Service – The Key Differentiator for Travel Companies

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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Social Media Support – 3 Customer Expectations to Care for

Customer happiness is one of the top priorities for a company. Great customer support ensures better brand connection and improved customer loyalty. However, brands need to identify the gaps between what their consumers expect and what they deliver.  Identifying these gaps calls for having an effective social media support strategy in place combined with an … Continue reading Social Media Support – 3 Customer Expectations to Care for

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Outsourcing to India – Five Benefits for Businesses

With countries getting increasingly connected the world over, offshore outsourcing has become one of the most beneficial business decisions. Among chief global outsourcing destinations, India continues to top the charts despite facing competition from countries like Philippines, China, Ireland and Mexico. According to a Deloitte survey, 59% of businesses they interviewed have their business processes … Continue reading Outsourcing to India – Five Benefits for Businesses

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Social Media–Indispensable Part of Today’s Customer Support

Social media has transformed the way businesses interact with their customers. Compared to traditional marketing channels, it is a two way channel, giving users a chance to respond, engage and interact with your brand. The beauty of social media is that you can establish a relationship with your audience. Social media has the potential to be … Continue reading Social Media–Indispensable Part of Today’s Customer Support

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Social Media Management Trends That Have Dominated 2016

Social Media has an enormous potential. Businesses have realized this very soon, and are working hard to utilize it to the fullest. In today’s era, where customers have become quite smart and tech savvy, creating a social presence has become mandatory. For social media marketers, 2016 has been a great year so far. New social … Continue reading Social Media Management Trends That Have Dominated 2016

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Social Media Management for an Effective Customer Support

 A great customer service is a prerequisite to a successful business. Customer support is equally important as your product. Many great products have failed to impress customers in the past, just because they lacked a satisfactory customer service. Customers are naturally attracted to companies with a proven track record in delivering a great after-sales service. … Continue reading Social Media Management for an Effective Customer Support

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Checklist for an Effective Social Media Management

There was a time when social media was used by just youngsters for fun. Social media has changed dramatically since its inception and it is now widely used by adults as well. There was a misconception that businesses could never benefit from social media but see, one will hardly notice any business which is absent … Continue reading Checklist for an Effective Social Media Management

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