Understanding Top 5 Reasons of Customer Churn

Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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Outsourcing to India – Five Benefits for Businesses

With countries getting increasingly connected the world over, offshore outsourcing has become one of the most beneficial business decisions. Among chief global outsourcing destinations, India continues to top the charts despite facing competition from countries like Philippines, China, Ireland and Mexico. According to a Deloitte survey, 59% of businesses they interviewed have their business processes … Continue reading Outsourcing to India – Five Benefits for Businesses

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Trends That Will Define Tech Support in 2017

“In the old times, you devoted 30% of your time building a great service and 70% of time shouting about it. But in modern time, that inverts.”-Jeff Bezos The boom in the technology has led to the proliferation of connected devices. This increase in number of devices has increased the demand for tech support. Delivering … Continue reading Trends That Will Define Tech Support in 2017

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Tech Support for IoT: Future of Customer Service

The tech support services are on a high due to a growing number of connected devices, courtesy of Internet Of Things(IoT). While new devices are taking on the market, many brands still continue to provide outdated customer services. The traditional support models will inevitably fail due to rising pressure of increased support demand. There is … Continue reading Tech Support for IoT: Future of Customer Service

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How to Deliver Effective Tech Support for Startups?

For startups, acquiring new users is the main focus for sustainable business growth, where tech support for startups plays a vital role. Customer support is an integral part of business success and can help a startup stand out of the crowd and earn a great reputation. However, in order to delight your customers and attract them … Continue reading How to Deliver Effective Tech Support for Startups?

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Principles to Follow for a Quality Tech Support for IoT

The shift of internet-connectivity from wired to wireless, and the penetration of smart devices among consumers has made the digital lifestyle more complex. With this, the demand of quality tech support for IoT era is on its peak, required to meet the rising customer expectations. Furthermore, the implementation of IPv6 allows practically unlimited wireless devices … Continue reading Principles to Follow for a Quality Tech Support for IoT

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Why you should Outsource Technical Support for Business Growth

Today, outsourcing has become a hot topic due to its numerous benefits for all business types and sizes. Apart from the traditional cost-saving approach, businesses outsource technical support to improve efficiency with access to a huge pool of talent. Hiring outsourced service providers brings in the skills required to fulfill business needs, without the hassles … Continue reading Why you should Outsource Technical Support for Business Growth

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Tech Support for Startups – Points to Consider

  Technical support services are essential in today’s time in order to run an organization smoothly. These services support PCs, tablets, Wi-Fi connections, printers, servers and other devices needed for daily operations of a business. Be it for individuals, small organizations or larger corporations, there are a number of tech support options for consumers to … Continue reading Tech Support for Startups – Points to Consider

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5 Mistakes To Avoid While Outsourcing Technical Support

Technical support is important for the smooth functioning of an organization, be it a small company or a large business. Finding the right technical support services provider is not easy. There a lot of factors that must be taken into consideration while outsourcing technical support services.   Technical support service failures are not unusual. There … Continue reading 5 Mistakes To Avoid While Outsourcing Technical Support

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