With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. In fact, a Gartner research claims that by the year 2020, over 85% of customer interactions will be without any human intervention from the company’s side. So how exactly will companies stay in touch with customers? … Continue reading Will Email Support Services Work for Your Business Growth?
Cloud-based surveillance is getting increasingly adopted across different business sectors. It enables storage of archived videos of an IP camera in the cloud, which is a server accessed through the internet. There are a number of benefits associated with the adoption of cloud video surveillance. It’s upfront advantage is cost-saving as it does not require … Continue reading Benefits of ‘Cloud’ in Cloud-Based Surveillance
The travel industry has been dynamic and has seen more web-influenced changes than other industries. Internet has revolutionized the travel landscape and has resulted in more & more journeys being booked online. As per Emarketer, travel sales through digital channels are expected to increase from $594 billion in 2016 to $762 billion in 2019. Social media … Continue reading Are You Delivering a Seamless Travel Customer Experience?
On November 8th, Prime Minister Modi shook the entire nation by his announcement of demonetization of high denomination currency notes. Many people have welcomed this revolutionary decision as a first step to eliminate black money. There is no doubt that PM Modi has pulled out a major coop but there’s an another side of the … Continue reading Will Demonetization pave way for a Cashless Economy?
The electronic surveillance in India is growing by leaps and bounds. High-end security products are being developed by surveillance providers to meet the growing demand across sectors for e-surveillance. The scope e-surveillance can be found in the banking sector, retail, e-commerce, logistics, hospitality, educational institutes and various other industries. So, let us discover more about … Continue reading The Growing Scope of ESurveillance in India
In previous blog posts on live chat support service you read about benefits of adding live chat on the website. However, once you’ve started offering live chat support on your website, don’t stop there. You must continue to look for other ways to improve the customer experience. While there is no hard and fast rule to … Continue reading Secrets to an Efficient Live Chat Support Service
It’s a usual thing that your support agents must be writing hundreds of emails every day. But a good point to make a note is that some of the emails that you send to your customers could be their very first interaction with your company. This means mere sending templates won’t allow you to develop … Continue reading 5 Vital Tips to Improve Email Support Services
Digital Banking and Payments started off as an option, but now it has evolved into a necessity. Consumers who are well versed in technology are making a seamless transition towards digital platforms, but many still face various challenges in adopting new age of banking & payments. Challenges of Digital Adoption: Lack of awareness of services … Continue reading Increasing Digital Banking and Payments Adoption
Call centers are difficult to maintain and manage. Getting desired results for a business is not easy these days. It is vital to keep your employees motivated at all times to achieve the best results. This is true for outbound call centers, where agents are required to contact a customer only via calls, which is … Continue reading 5 Ways to Enhance Productivity at Outbound Call Centers
Back office outsourcing has become a vital business element for many businesses looking to boost business growth and increase productivity. Accelerating business growth requires a focus on core business activities and surely back office is not one of them. So it is best to outsource back office support. A business must look to outsource non-core … Continue reading Pros & Cons of Back Office Outsourcing Support