The education sector has gone far beyond hiring private companies to run their cafeterias. BPO services solve a wide spectrum of problems for them. This came into light when University of Mississippi leveraged outsourcing to offer seamless service to students. Like most institutions, the University of Mississippi had to deal with peak admission periods. It was getting difficult for their in-house staff to manage the application volume for admissions, leading to longer wait times. In the year 2004, they made the final decision rapidly. However, experts believe that educational institutes only looking to churn money will soon be left behind. With increased competition and smarter students, these institutes will have to make informed choices about academic infrastructure and on-boarding of student for outsourcing and it turned out helping their employees shed 90% of their workload. Also, students were happy to receive better service and constant engagement during peak periods.
Over the last few years, the blend of tech and education has continued to grow. BPO services have several offerings in this regard.
According to Gartner, “AI technologies will be in almost every new software product by 2020.”
Catering to the modern education industry, outsourcing companies align technology with processes & people to deliver superior outcomes. These companies work with educational institutes to identify problem areas and use resources like AI-powered knowledge management to turn around overall performance.
Why is Outsourcing Beneficial for Educational Institutions?
Ever since online courses became popular, the education industry has been at crossroads. While administrative costs keep rising, revenues decline due to increased competition. Even established institutions look for new avenues to keep their business growing. Institutes with foresight have been adopting analytics and technology-driven mediums to transform their offerings. Technology-driven BPO services enable them generate more leads and keep their prospects constantly engaged.
Here are a few ways in which these BPO companies help the educational institutions:
- Subject Matter Expertise – There are numerous institutes claiming to provide the same kind of courses. Today’s smart students try to gather as much information about subjects as possible. With a comprehensive knowledge management solution, a technology-driven BPO outsourcing firm updates prospects about courses to generate their interest. Also, the prospects get a good database of relevant information, which is constantly updated. This portrays the institute as an advanced incumbent of the sector.
- Email and Chat Management – According to Forrester, web & mobile self-service interactions overtake all other channels. Constant engagement is a necessity for every business, and even more so in the education industry. With knowledge base management and its effective representation, outsourcing firms make the job easier for their chat execs. Moreover, email support services give your support setup a touch of personalisation. Also, putting in several learning components to build stronger AI systems, these companies make sure your prospects always receive accurate and prompt replies to their queries. At the same time, a reliable outsourcing partner focuses on active employee engagement, helping them learn through animated user guides, updates, and knowledge. So, when you outsource live chat support services, it only gives you an edge over competitors in terms of customer service.
- Integrated Solutions – Outsourcing partners have a deep understanding of the sector. This allows them to manage services and build solutions to provide backend support, manage content, and handle enquiries. Whether you consider website support & relationship management or lead generation, they ensure overall revenue growth for your institution. For continuous growth and survival, businesses need to provide an omni-channel support experience to customers. The same is true for educational institutes. Without an omni-channel approach in customer service, companies in edutech may find it difficult to survive in a competitive environment.
For continuous business expansion, it is important for educational institutions to harness the power of technology and find a bankable support arm for the operations they do not specialise in. Check out how GizmoSupport, an outsourcing partner with a decade’s worth of experience helped a leading educational institute achieve 971% increase in revenue over a period of 1 year. So, whether you want technical support services or need lead generation services for more revenue, count on GizmoSupport. The company serves over 2,50,000 customers on a daily basis. And with 3000+ solution providers, it is a credible name in industries like Edutech, E-commerce, Banking, Travel, Telecom and more.