Apply for the post of Assistant Manager
To handle the transactional quality team.
Managing internal as well as external quality audits.
Responsible for metrics collection, analysis and consolidation across unit.
Monitoring call center representatives and performing detailed analytics around the findings and identifying root causes of quality shortfalls.
Developing and implementing training plans based on areas for improvement identified by call monitoring.
Should have sound knowledge of Transactional quality.
Six sigma certification shall be preferred.
Should have in depth knowledge of quality tools.
Strong analytical skills.
Good communication skills.
Must carry experience in domestic BPO domain.