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Tech Support for Startups – Points to Consider

  Technical support services are essential in today’s time in order to run an organization smoothly. These services support PCs, tablets, Wi-Fi connections, printers, servers and other devices needed for daily operations of a business. Be it for individuals, small organizations or larger corporations, there are a number of tech support options for consumers to … Continue reading Tech Support for Startups – Points to Consider

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How Retail Surveillance Service Prevents Inventory Shrinkage?

Inventory shrinkage has a way of creating a dent into the balance sheets of retailers. It starts off with a slow impact and quickly builds up to be a serious point of concern. Internal theft, one of the major reasons of inventory shrinkage can be checked and prevented with a retail surveillance service.   According … Continue reading How Retail Surveillance Service Prevents Inventory Shrinkage?

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How E-Commerce can Benefit From Chat Support Outsourcing

Your website is important for your business. If you are into e-commerce, then your website works as a major revenue generator. You always want your customers not to leave your website without making a purchase. However, according to sales cycle 75.6% carts ultimately gets abandoned. Luckily, these carts are not permanently lost. According to Business … Continue reading How E-Commerce can Benefit From Chat Support Outsourcing

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5 Mistakes To Avoid While Outsourcing Technical Support

Technical support is important for the smooth functioning of an organization, be it a small company or a large business. Finding the right technical support services provider is not easy. There a lot of factors that must be taken into consideration while outsourcing technical support services.   Technical support service failures are not unusual. There … Continue reading 5 Mistakes To Avoid While Outsourcing Technical Support

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Tips to Deliver Quality In-app Support for App Users

In 2016, the physical world and the digital exemplar will be closing in rapidly. Millennial customers have moved from the use of telephones to other digital modes of communication. By the end of 2015, 168 million Indians owned a smartphone being a part of 3400 million users globally. For these smartphone users, mobile is increasingly … Continue reading Tips to Deliver Quality In-app Support for App Users

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Why Tech Support for IoT requires a Smarter Customer Service Approach?

Gartner predicts customer experience as the new battlefield for competing organizations, fueled by the emergence of the connected device technology. Increased connectivity with the rapid penetration of smart devices has increased customer expectations. This changing trend has significantly affected the way tech support for IoT is delivered.   Some of the reasons on why customer … Continue reading Why Tech Support for IoT requires a Smarter Customer Service Approach?

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Top Reasons Why Startups Prefer Customer Support Outsourcing

A poor quality customer service can push consumers away, but you can minimize customer churn and improve retention rates for your startup with an efficient customer support outsourcing service provider. Along with the quality of service, outsourcing adds many more benefits to a startup business, with cost reduction being the major one. Benefits of outsourcing … Continue reading Top Reasons Why Startups Prefer Customer Support Outsourcing

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Social Media Management: In-House Vs. Outsourced

You always want to deliver quality service to your customers, which offers complete satisfaction. However, jeopardizing other aspects of your business is not quite a wise thing to do. Only a neatly balanced frame brings in a perfect picture. With customers getting connected together, the demand for support over social media has increased. With that, … Continue reading Social Media Management: In-House Vs. Outsourced

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Why Email Support is an Important Part of Customer Service

Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got the power to stay in the system. There are 4 billion email accounts in the world and counting, outpacing newer platforms like social media by more than 2 billion. If you look at email’s penetration in business, … Continue reading Why Email Support is an Important Part of Customer Service

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How In-App Support can help startups to stay ahead of competition

Smartphones have changed the lifestyle of millennial customers. Reports say that the most used and preferred device today is smartphone. In US an average smartphone user spends 3 hours a day on their mobile devices. In India also, 158 million users are found to be using smartphone apps daily for extended hours. Therefore, it is … Continue reading How In-App Support can help startups to stay ahead of competition

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