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Top Reasons Why Startups Prefer Customer Support Outsourcing

A poor quality customer service can push consumers away, but you can minimize customer churn and improve retention rates for your startup with an efficient customer support outsourcing service provider. Along with the quality of service, outsourcing adds many more benefits to a startup business, with cost reduction being the major one. Benefits of outsourcing … Continue reading Top Reasons Why Startups Prefer Customer Support Outsourcing

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Social Media Management: In-House Vs. Outsourced

You always want to deliver quality service to your customers, which offers complete satisfaction. However, jeopardizing other aspects of your business is not quite a wise thing to do. Only a neatly balanced frame brings in a perfect picture. With customers getting connected together, the demand for support over social media has increased. With that, … Continue reading Social Media Management: In-House Vs. Outsourced

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Why Email Support is an Important Part of Customer Service

Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got the power to stay in the system. There are 4 billion email accounts in the world and counting, outpacing newer platforms like social media by more than 2 billion. If you look at email’s penetration in business, … Continue reading Why Email Support is an Important Part of Customer Service

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How In-App Support can help startups to stay ahead of competition

Smartphones have changed the lifestyle of millennial customers. Reports say that the most used and preferred device today is smartphone. In US an average smartphone user spends 3 hours a day on their mobile devices. In India also, 158 million users are found to be using smartphone apps daily for extended hours. Therefore, it is … Continue reading How In-App Support can help startups to stay ahead of competition

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Reasons Why Outsourcing to India Works Well for Businesses

Outsourcing has become a standard in the business world today, with more companies opting to get their work done without the hassles of office ordeals. Initially considered as a cost-saving approach, outsourcing to India has resulted as a competitive success strategy with a tried-&-tested model.   Why Outsourcing works? The expansion of a business, in … Continue reading Reasons Why Outsourcing to India Works Well for Businesses

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How your app can fail without App Customer Support

A business driven by its customers can be both helpful as well as unfavorable at the same time. However, we must remember, customers are what the business strives for. To ensure that your customers keep coming back, you need a dedicated App Customer Support team. A commercially equipped firm knows what the customer expects out … Continue reading How your app can fail without App Customer Support

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Enhanced customer experience with In-app customer support

Digital is disrupting businesses across industries and customer expectations are growing simultaneously. Nowadays, having a website or an app for your business is not enough. You need to keep a track of the latest market trends and evolve accordingly. In-app customer support is one such trend which has gained immense popularity in the market and … Continue reading Enhanced customer experience with In-app customer support

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Enhance Business Revenue By Customer Experience Management

Not so long ago, businesses assumed that highest quality product, value for money, and customer service were the keys to success. However, in modern times all we hear is about ‘customer experience management’. Harvard business studies have re-defined customer experience as: “It is your customer’s end-to-end journey with you, not just the key touch points … Continue reading Enhance Business Revenue By Customer Experience Management

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Facts needed to know before you outsource chat support

With the increased use of internet all across, traffic of customers is increasing online like never before. In the Brick and Mortar model, there is always a human present to help customers with their queries. For your online business too, there is a need of human support to answer all the queries your customers may … Continue reading Facts needed to know before you outsource chat support

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Enhance Sale & Customer Experience Through Omni-Channel Approach

An MIT study states that 80% of buyers are likely to verify prices online, before purchasing in-store, with a third of them expected to be using mobile devices. This will influence a huge amount of store sales, directly or indirectly. Thus, for businesses, creating an Omni-channel approach has become a vital aspect. With the technological … Continue reading Enhance Sale & Customer Experience Through Omni-Channel Approach

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