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4 ways to provide App Support to your customers

It’s not a secret that we’ve entered the age of mobile and your customers are more inclined to use mobile devices as a one stop platform for all daily activities. In a recent study, Flurry Analytics found that not only mobile usage has grown by 58% in 2015, but also the time spent on mobile has now … Continue reading 4 ways to provide App Support to your customers

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How In-App Chat Support Helps Businesses Create Brand Advocates from Customers

Customers are no longer attracted by conventional support practices. Businesses are thus, left struggling to improve on their processes to deliver a better service, and enhance customer experience. Instant gratification, rapid resolutions, and personalized support are some of the demands of today’s connected customers. Keeping customer experience on the top priority, you should upgrade your … Continue reading How In-App Chat Support Helps Businesses Create Brand Advocates from Customers

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Customer Service Trends 2016 that will shape the future of Support Industry

  In today’s age of technology advancements, customers have become more powerful than before. The decision of whether a firm is customer-centric lies more with the consumers than with the support teams. Increasing customer expectations are shaping customer service trends and need for customer support, raising a demand for easy and effective service. Following are … Continue reading Customer Service Trends 2016 that will shape the future of Support Industry

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Differentiating your App through Excellent Customer Experience

With the rapid influx of smartphones, mobile apps gained importance like never before. Advancement of mobile devices has become the key to the rise of penetration and usage of apps. A research from Deloitte shows the percentage of people who use mobile apps on a daily basis worldwide, and the numbers are huge. With over … Continue reading Differentiating your App through Excellent Customer Experience

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