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Enhanced customer experience with In-app customer support

Digital is disrupting businesses across industries and customer expectations are growing simultaneously. Nowadays, having a website or an app for your business is not enough. You need to keep a track of the latest market trends and evolve accordingly. In-app customer support is one such trend which has gained immense popularity in the market and … Continue reading Enhanced customer experience with In-app customer support

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Enhance Business Revenue By Customer Experience Management

Not so long ago, businesses assumed that highest quality product, value for money, and customer service were the keys to success. However, in modern times all we hear is about ‘customer experience management’. Harvard business studies have re-defined customer experience as: “It is your customer’s end-to-end journey with you, not just the key touch points … Continue reading Enhance Business Revenue By Customer Experience Management

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Facts needed to know before you outsource chat support

With the increased use of internet all across, traffic of customers is increasing online like never before. In the Brick and Mortar model, there is always a human present to help customers with their queries. For your online business too, there is a need of human support to answer all the queries your customers may … Continue reading Facts needed to know before you outsource chat support

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Enhance Sale & Customer Experience Through Omni-Channel Approach

An MIT study states that 80% of buyers are likely to verify prices online, before purchasing in-store, with a third of them expected to be using mobile devices. This will influence a huge amount of store sales, directly or indirectly. Thus, for businesses, creating an Omni-channel approach has become a vital aspect. With the technological … Continue reading Enhance Sale & Customer Experience Through Omni-Channel Approach

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Why Effective App Support Is Necessary For your Business

When a customer enters into a brick-mortar store, he has full access to the merchandise he wants to purchase. Even shopkeeper is present to solve any query of the customer. However, when it comes to a purchase via the app, there is no-one to whom a buyer can approach in case any issue arises. They … Continue reading Why Effective App Support Is Necessary For your Business

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4 Advanced App Engagement Strategies

App engagement is the next important thing after increasing your app installs. Once you access to the gateway of your customer’s mobile, the next thing you need to focus on is to retain them for a long time. Here are some strategies that you need to follow to improve app engagement. Make It Attractive & … Continue reading 4 Advanced App Engagement Strategies

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3 Tips for App Store Optimization

Now, you have developed a fabulous app and you are proud of it. However, knowing this fact that your app is better than your competitors, still you are not on the top of the list in your app category. In fact, when you are searching by your category, you end up finding your app below … Continue reading 3 Tips for App Store Optimization

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How to increase mobile app downloads

“Consumers Spend 85% Of Time On Smartphones In Apps” Tech Crunch While you already know that mobile apps have become a great medium to reach your customers, at the same time a ring bells in your mind that there are 1.6 million mobile apps live on play store and less than 1% are financially successful. … Continue reading How to increase mobile app downloads

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4 ways to provide App Support to your customers

It’s not a secret that we’ve entered the age of mobile and your customers are more inclined to use mobile devices as a one stop platform for all daily activities. In a recent study, Flurry Analytics found that not only mobile usage has grown by 58% in 2015, but also the time spent on mobile has now … Continue reading 4 ways to provide App Support to your customers

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How In-App Chat Support Helps Businesses Create Brand Advocates from Customers

Customers are no longer attracted by conventional support practices. Businesses are thus, left struggling to improve on their processes to deliver a better service, and enhance customer experience. Instant gratification, rapid resolutions, and personalized support are some of the demands of today’s connected customers. Keeping customer experience on the top priority, you should upgrade your … Continue reading How In-App Chat Support Helps Businesses Create Brand Advocates from Customers

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