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The Crucial Role of Multilingual Customer Support in Business

Can you afford to lose potential customers simply because you cannot support them in their native language? Multilingual call center support is increasingly becoming an integral business necessity. Businesses today operate on a global scale and have to support people across different geographies. As per a 2014 ICMI report, 79% of contact center leaders reported … Continue reading The Crucial Role of Multilingual Customer Support in Business

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Understanding Top 5 Reasons of Customer Churn

Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn

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Hygiene Audit to Ambiance Check. Make your Restaurant E-Surveillance Ready!

Michael, a food lover visited a restaurant just across the street of his clients’ office. Little did he know that this food joint offered good food with shabby ambiance! His horror did not end there. He was stunned to see the waiter serving the food with dirty hands and uncut nails. As a result, Michael … Continue reading Hygiene Audit to Ambiance Check. Make your Restaurant E-Surveillance Ready!

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Customer Service – The Key Differentiator for Travel Companies

Focusing on customer service is an essential element of success in the travel industry. While travelers consider a host of options like tailored holiday packages, discounts and deals, it is the customer service that eventually contributes to the success of travel companies. Before traveling, people come up with a number of questions regarding budget, transportation, … Continue reading Customer Service – The Key Differentiator for Travel Companies

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3 Ways eSurveillance Enhances Security at Government Buildings

Government departments have infrastructure, assets, documents and people that need protection. They remain prone to vandalism, intrusion, and theft. Protection offered by security guards often remains insufficient given the resourcefulness of intruders and methods with which break-ins take place. Thus, modern eSurveillance measures are a vivid security requirement for government buildings today. A few of … Continue reading 3 Ways eSurveillance Enhances Security at Government Buildings

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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4 Simple Ideas for Loss Prevention in Retail

Loss prevention in retail is a major concern. Losing products between the point of manufacturing and the point of sale causes a significant loss of profits for retailers every year. As per a study by Global Retail Theft Barometer, global retail industry lost $128 billion in 2013. However, before we delve into the ways with … Continue reading 4 Simple Ideas for Loss Prevention in Retail

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Social Media Support – 3 Customer Expectations to Care for

Customer happiness is one of the top priorities for a company. Great customer support ensures better brand connection and improved customer loyalty. However, brands need to identify the gaps between what their consumers expect and what they deliver.  Identifying these gaps calls for having an effective social media support strategy in place combined with an … Continue reading Social Media Support – 3 Customer Expectations to Care for

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Office Surveillance – Monitoring Staff Adherence to Company Policies

Every enterprise has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behavior, upkeep of infrastructure, maintenance of security, and following work ethics etc. Their adherence to these policies ensures smooth functioning of business. However, personal monitoring of all the staff activities is … Continue reading Office Surveillance – Monitoring Staff Adherence to Company Policies

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4 Support Channels, Millenials Use the Most

Millennials make up for the world’s largest consumer block. This net generation compels companies to change the way they interact, engage and support them. In a nutshell, they prefer self-reliance and instant resolutions. However, one bad experience is enough to turn them away. Thus, it is the need of the hour to understand their service … Continue reading 4 Support Channels, Millenials Use the Most

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