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Social Media Support – 3 Customer Expectations to Care for

Customer happiness is one of the top priorities for a company. Great customer support ensures better brand connection and improved customer loyalty. However, brands need to identify the gaps between what their consumers expect and what they deliver.  Identifying these gaps calls for having an effective social media support strategy in place combined with an … Continue reading Social Media Support – 3 Customer Expectations to Care for

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Office Surveillance – Monitoring Staff Adherence to Company Policies

Every enterprise has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behavior, upkeep of infrastructure, maintenance of security, and following work ethics etc. Their adherence to these policies ensures smooth functioning of business. However, personal monitoring of all the staff activities is … Continue reading Office Surveillance – Monitoring Staff Adherence to Company Policies

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4 Support Channels, Millenials Use the Most

Millennials make up for the world’s largest consumer block. This net generation compels companies to change the way they interact, engage and support them. In a nutshell, they prefer self-reliance and instant resolutions. However, one bad experience is enough to turn them away. Thus, it is the need of the hour to understand their service … Continue reading 4 Support Channels, Millenials Use the Most

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Retail Surveillance – Restricting Sweethearting in Retail Chains

Sweethearting (the practice of giving discounts or free merchandise to customers) has been recognized as the most common type of internal theft and the biggest contributor to loss in the retail sector. However, unlike other forms of internal theft, it involves collusion of both; the customers and the employees. A study that appeared in the … Continue reading Retail Surveillance – Restricting Sweethearting in Retail Chains

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4 Leading Customer Experience Trends in 2017

Customer expectations change as rapidly as technological advancements. Thus, to stay ahead in the CX run, delivering effortless customer service is essential. Stats rightly testify the significance of customer experience as according to Forrester, improving customer experience is the top priority of 72% of businesses. Truly, businesses require effective customer experience management as they cannot … Continue reading 4 Leading Customer Experience Trends in 2017

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Outsourcing to India – Five Benefits for Businesses

With countries getting increasingly connected the world over, offshore outsourcing has become one of the most beneficial business decisions. Among chief global outsourcing destinations, India continues to top the charts despite facing competition from countries like Philippines, China, Ireland and Mexico. According to a Deloitte survey, 59% of businesses they interviewed have their business processes … Continue reading Outsourcing to India – Five Benefits for Businesses

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Bank Security – Demanding Integration of E-Surveillance Systems

Today, banks rely on E-Surveillance for their safety and security more than ever. The adoption of IoT based sensors and smart cameras into a bank’s surveillance system have boosted the level of bank security. However, they create a serious challenge when it comes to connectivity, real-time alerts and device health issues. To make the most … Continue reading Bank Security – Demanding Integration of E-Surveillance Systems

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3 Benefits of IoT for Quick Service Restaurants

Today’s quick service restaurants (QSR) are evolving with the help of internet of things. Although IOT is not a new technology for these restaurants, they are just recently starting to recognize the full potential that this technology can offer them. From adding security to the site to helping manage long queues of the customers, the … Continue reading 3 Benefits of IoT for Quick Service Restaurants

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Get a Free Pass to Telecom Industry’s Biggest Gathering @ Barcelona

The Mobile World Congress is the biggest event for the telecom and mobility sector of the year. This year as well, all the key players of the telecom sector from across the globe will be gathering at MWC17 in Barcelona to showcase their latest innovations. From the device manufacturers to the service providers, you will … Continue reading Get a Free Pass to Telecom Industry’s Biggest Gathering @ Barcelona

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Are You Delivering a Seamless Travel Customer Experience?

The travel industry has been dynamic and has seen more web-influenced changes than other industries. Internet has revolutionized the travel landscape and has resulted in more & more journeys being booked online. As per Emarketer, travel sales through digital channels are expected to increase from $594 billion in 2016 to $762 billion in 2019.  Social media … Continue reading Are You Delivering a Seamless Travel Customer Experience?

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