Majority of prospects choose to navigate their way through the buyer’s journey without upfront engagement with a sales representative. Nevertheless, despite their interest to buy, they remain reluctant. Early stages of the buyer’s journey are crucial where prospects get swayed by competitors. This deviation indicates that companies need to have a lead nurturing process in … Continue reading Lead Nurturing – Bridging the Conversion Gaps
Surveillance in retail stores has undergone a long journey. Security guards patrolling properties is a thing of the past. E-surveillance has largely replaced human involvement for security concerns. Advanced equipment that once looked expensive is now affordable. In addition, today’s security equipment comes with extensive capabilities such as video monitoring, cloud storage, wireless setups, night … Continue reading 4 Crucial Reasons to have Surveillance in Retail Stores
Increasing competition in business has become a compelling factor for companies to deliver best-in-class services. Nonetheless, they also have to aim at keeping costs to their minimum. To achieve these cardinal elements for sustaining competition, businesses resort to BPO services (Business Process Outsourcing) for a range of front-end and back-end operations. Fundamentally, outsourcing refers to … Continue reading How BPO Services Streamline the Depth of Business?
It is in the best interest of a corporate unit to ensure security of its employees and physical assets. As per a PwC survey, 71% respondents considered security risks to be of strategic importance to their business. Organizations have started treating security functions on par with other functions such as human resources, and facilities. Security … Continue reading E-Surveillance – The key for Corporate Security
By outsourcing in India, companies accomplish various business functions. However, a prudent outsourcing strategy for customer service does not merely consider cost saving as its advantage. Outsourcing is a path to drive innovation in a company. Business outsourcing companies in India concentrate on extending financial as well as non-financial advantages. So, if you have always … Continue reading Outsourcing in India – Way more than Cost Saving
Cloud-based surveillance is getting increasingly adopted across different business sectors. It enables storage of archived videos of an IP camera in the cloud, which is a server accessed through the internet. There are a number of benefits associated with the adoption of cloud video surveillance. It’s upfront advantage is cost-saving as it does not require … Continue reading Benefits of ‘Cloud’ in Cloud-Based Surveillance
Retail stores require heaps of actionable data for their profitable functioning. Rightly analyzed data helps marketing teams make informed decisions that yield benefits across the entire retail store. It gets easier to make business decisions when things like trends, traffic pattern in the store, customer behavior, and more are known. Retail video analytics help extract … Continue reading 5 Surprising Benefits of Retail Video Analytics
Can you afford to lose potential customers simply because you cannot support them in their native language? Multilingual call center support is increasingly becoming an integral business necessity. Businesses today operate on a global scale and have to support people across different geographies. As per a 2014 ICMI report, 79% of contact center leaders reported … Continue reading The Crucial Role of Multilingual Customer Support in Business
Building trust and establishing strong relationships with customers is the key to business success. However, it is often poor customer service that leads to an increased churn rate. As per Huffingtonpost, 67% of consumers site bad experiences as a reason for churn. Delivering service that makes customers happy is a challenging task. Brands often remain … Continue reading Understanding Top 5 Reasons of Customer Churn
Michael, a food lover visited a restaurant just across the street of his clients’ office. Little did he know that this food joint offered good food with shabby ambiance! His horror did not end there. He was stunned to see the waiter serving the food with dirty hands and uncut nails. As a result, Michael … Continue reading Hygiene Audit to Ambiance Check. Make your Restaurant E-Surveillance Ready!