In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support
Customers are in love with chat support services mainly for 2 reasons: Speed & Comfort. But the question is, are companies doing enough to enhance customer experience and get the maximum benefits out of their chat services. Chat is one of the highest rated communication channels with highest satisfaction rates. It is one of the … Continue reading Tips To Make Your Chat Service The Best Chat Service
Email has become primary medium to deliver customer support. The last decade has seen a huge rise in demand for email support. People like to get technical support over email.Apart from this, chat has also emerged out to be a great medium for support delivery. In the multi-channel era, though businesses have taken a leap … Continue reading How good is outsourcing Email & Chat Support?