Customer Experience amid Digital Disruption: CIOs & CXOs

From “May I know your order number?” to “Thank you Mr. X for being loyal. You recently upgraded your service. Are you satisfied or looking for any upgrades?” Customer service has evolved tremendously. Digital transformation has caused a far-reaching impact on how businesses deal with customers today. Customer experience has surpassed price, product, and other … Continue reading Customer Experience amid Digital Disruption: CIOs & CXOs

Continue Reading

Enhanced customer experience with In-app customer support

Digital is disrupting businesses across industries and customer expectations are growing simultaneously. Nowadays, having a website or an app for your business is not enough. You need to keep a track of the latest market trends and evolve accordingly. In-app customer support is one such trend which has gained immense popularity in the market and … Continue reading Enhanced customer experience with In-app customer support

Continue Reading

Enhance Business Revenue By Customer Experience Management

Not so long ago, businesses assumed that highest quality product, value for money, and customer service were the keys to success. However, in modern times all we hear is about ‘customer experience management’. Harvard business studies have re-defined customer experience as: “It is your customer’s end-to-end journey with you, not just the key touch points … Continue reading Enhance Business Revenue By Customer Experience Management

Continue Reading