From “May I know your order number?” to “Thank you Mr. X for being loyal. You recently upgraded your service. Are you satisfied or looking for any upgrades?” Customer service has evolved tremendously. Digital transformation has caused a far-reaching impact on how businesses deal with customers today. Customer experience has surpassed price, product, and other … Continue reading Customer Experience amid Digital Disruption: CIOs & CXOs
Customer service is not the primary forte of companies in any segment, but it is central to their success. Strong customer engagement & rising customer expectations demand companies to deliver an omni-channel experience. Gone are the days when merely a single channel presence would suffice. Today, customer support across channels needs to be consistent, connected … Continue reading 4 Sectors that must Outsource Customer Service & Why?
The central point of success for every e-commerce company is customer acquisition and retention. However, consumers today have plethora of choices and they are not afraid to choose other options at the drop of a hat. This makes it imperative for companies to be strategic about customer retention through continuous engagement. Partnering with customer service … Continue reading 3 Vital Customer Engagement Strategies for E-Commerce
Millennials make up for the world’s largest consumer block. This net generation compels companies to change the way they interact, engage and support them. In a nutshell, they prefer self-reliance and instant resolutions. However, one bad experience is enough to turn them away. Thus, it is the need of the hour to understand their service … Continue reading 4 Support Channels, Millenials Use the Most
Customer service is the king these days. It’s a key differentiator that stands a brand out from the crowd. Businesses too have realized this and started to offer exceptional customer service. But in order to deliver a great customer service, companies have started outsourcing customer support to experts. Customer support outsourcing majorly brings in 2 … Continue reading Outsourced Customer Support: 6 Vital Tips You can’t Ignore
Your business is growing and you are dedicated to scale new heights for your business. But one of the main things you need to do to achieve your business goals is to provide a satisfying and reliable customer service to your customers. After all, your business will grow big on the backing of happy customers … Continue reading Why Customer Service Outsourcing is a Great Move?