How many of you have grabbed your phone and looked up that gadget, hotel, airline, restaurant or hair salon before heading out or while making plans? I bet you’re all nodding your heads right now. What about coming across products/services or places with low ratings or negative reviews when you have searched them on the Internet, would that … Continue reading How Online Reputation Management Affects your Customers’ Buying Preferences?
It’s great if you love dealing with customers and enjoy serving them in the best way possible. But at the same time, wouldn’t you love to grow and expand your business? For this to really happen, you need to focus on other business aspects as well. But does this mean that customer service is not … Continue reading Killer Tips for Outsourcing Customer Service
Customer service is the king these days. It’s a key differentiator that stands a brand out from the crowd. Businesses too have realized this and started to offer exceptional customer service. But in order to deliver a great customer service, companies have started outsourcing customer support to experts. Customer support outsourcing majorly brings in 2 … Continue reading Outsourced Customer Support: 6 Vital Tips You can’t Ignore