With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. In fact, a Gartner research claims that by the year 2020, over 85% of customer interactions will be without any human intervention from the company’s side. So how exactly will companies stay in touch with customers? … Continue reading Will Email Support Services Work for Your Business Growth?
It’s a usual thing that your support agents must be writing hundreds of emails every day. But a good point to make a note is that some of the emails that you send to your customers could be their very first interaction with your company. This means mere sending templates won’t allow you to develop … Continue reading 5 Vital Tips to Improve Email Support Services
Email has become primary medium to deliver customer support. The last decade has seen a huge rise in demand for email support. People like to get technical support over email.Apart from this, chat has also emerged out to be a great medium for support delivery. In the multi-channel era, though businesses have taken a leap … Continue reading How good is outsourcing Email & Chat Support?
Your website is important for your business. If you are into e-commerce, then your website works as a major revenue generator. You always want your customers not to leave your website without making a purchase. However, according to sales cycle 75.6% carts ultimately gets abandoned. Luckily, these carts are not permanently lost. According to Business … Continue reading How E-Commerce can Benefit From Chat Support Outsourcing
Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got the power to stay in the system. There are 4 billion email accounts in the world and counting, outpacing newer platforms like social media by more than 2 billion. If you look at email’s penetration in business, … Continue reading Why Email Support is an Important Part of Customer Service