4 Leading Customer Experience Trends in 2017

Customer expectations change as rapidly as technological advancements. Thus, to stay ahead in the CX run, delivering effortless customer service is essential. Stats rightly testify the significance of customer experience as according to Forrester, improving customer experience is the top priority of 72% of businesses. Truly, businesses require effective customer experience management as they cannot … Continue reading 4 Leading Customer Experience Trends in 2017

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Tips to Deliver Quality In-app Support for App Users

In 2016, the physical world and the digital exemplar will be closing in rapidly. Millennial customers have moved from the use of telephones to other digital modes of communication. By the end of 2015, 168 million Indians owned a smartphone being a part of 3400 million users globally. For these smartphone users, mobile is increasingly … Continue reading Tips to Deliver Quality In-app Support for App Users

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How In-App Support can help startups to stay ahead of competition

Smartphones have changed the lifestyle of millennial customers. Reports say that the most used and preferred device today is smartphone. In US an average smartphone user spends 3 hours a day on their mobile devices. In India also, 158 million users are found to be using smartphone apps daily for extended hours. Therefore, it is … Continue reading How In-App Support can help startups to stay ahead of competition

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