Tag: live chat support outsourcing

How BPO Services Help Edutech Win More Students

The education sector has gone far beyond hiring private companies to run their cafeterias. BPO servicesĀ solve a wide spectrum of problems for them. This came into light when University of Mississippi leveraged outsourcing to offer seamless service to students. Like most institutions, the University of Mississippi had to deal with peak admission periods. It was … Continue reading How BPO Services Help Edutech Win More Students

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How good is outsourcing Email & Chat Support?

Email has become primary medium to deliver customer support. The last decade has seen a huge rise in demand for email support. People like to get technical support over email.Apart from this, chat has also emerged out to be a great medium for support delivery. In the multi-channel era, though businesses have taken a leap … Continue reading How good is outsourcing Email & Chat Support?

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