Top 5 CX Trends of 2018

“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a time when customers have ten alternatives for a single product or service, it has become necessary for businesses to focus on the experience they offer to their buyers. Not so surprisingly, 76% of customers stop … Continue reading Top 5 CX Trends of 2018

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How Online Reputation Management Affects your Customers’ Buying Preferences?

How many of you have grabbed your phone and looked up that gadget, hotel, airline, restaurant or hair salon before heading out or while making plans? I bet you’re all nodding your heads right now. What about coming across products/services or places with low ratings or negative reviews when you have searched them on the Internet, would that … Continue reading How Online Reputation Management Affects your Customers’ Buying Preferences?

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