The Changing Support Ecosystem of Online Travel Websites

Online travel websites have become a one-stop solution for all the travel needs of consumers. From booking flights, railway tickets, and hotel rooms to renting cabs, they are omnipresent. With rising mobile usage and emergence of new technologies, customer experience is the only diffrentiator today. As per a Gartner prediction, “89% companies expect to compete … Continue reading The Changing Support Ecosystem of Online Travel Websites

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Lead Nurturing – Bridging the Conversion Gaps

Majority of prospects choose to navigate their way through the buyer’s journey without upfront engagement with a sales representative. Nevertheless, despite their interest to buy, they remain reluctant. Early stages of the buyer’s journey are crucial where prospects get swayed by competitors. This deviation indicates that companies need to have a lead nurturing process in … Continue reading Lead Nurturing – Bridging the Conversion Gaps

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Outbound Call Center Services: Best Practices to Follow

Call center industry is on the the move in the recent years. Whether you operate an outbound or an inbound contact center, customer satisfaction tops the priority lists. On occasions, it is extremely difficult to know from where to start. It becomes absolutely essential to understand the best practices that will lead to an increased … Continue reading Outbound Call Center Services: Best Practices to Follow

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