Lead Nurturing – Bridging the Conversion Gaps

Majority of prospects choose to navigate their way through the buyer’s journey without upfront engagement with a sales representative. Nevertheless, despite their interest to buy, they remain reluctant. Early stages of the buyer’s journey are crucial where prospects get swayed by competitors. This deviation indicates that companies need to have a lead nurturing process in … Continue reading Lead Nurturing – Bridging the Conversion Gaps

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Outbound Call Center Services: Best Practices to Follow

Call center industry is on the the move in the recent years. Whether you operate an outbound or an inbound contact center, customer satisfaction tops the priority lists. On occasions, it is extremely difficult to know from where to start. It becomes absolutely essential to understand the best practices that will lead to an increased … Continue reading Outbound Call Center Services: Best Practices to Follow

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Customer Support Outsourcing – Improve Customer Retention

“A business can only grow when it moves forward by not losing previous achievements” Customer retention is vital when you are trying to grow your business further. Also, the rising cost of customer acquisition makes it essential for businesses to innovate and deploy effective strategies for the retention of their existing user base. Most of … Continue reading Customer Support Outsourcing – Improve Customer Retention

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