Customer Service – The Key Differentiator for Travel Companies

Focusing on customer service is an essential element of success in the travel industry. While travelers consider a host of options like tailored holiday packages, discounts and deals, it is the customer service that eventually contributes to the success of travel companies. Before traveling, people come up with a number of questions regarding budget, transportation, … Continue reading Customer Service – The Key Differentiator for Travel Companies

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4 Ways to Spend Wisely on Customer Support

In today’s competition-led market, businesses need to deliver excellent customer support. When customers knock your door for help, it is a potential opportunity to generate more business. Even if they come in with complaints, the way they are handled makes the difference. Effective customer support does not always require a big budget, although it involves … Continue reading 4 Ways to Spend Wisely on Customer Support

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Social Media Support – 3 Customer Expectations to Care for

Customer happiness is one of the top priorities for a company. Great customer support ensures better brand connection and improved customer loyalty. However, brands need to identify the gaps between what their consumers expect and what they deliver.  Identifying these gaps calls for having an effective social media support strategy in place combined with an … Continue reading Social Media Support – 3 Customer Expectations to Care for

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Outsourcing to India – Five Benefits for Businesses

With countries getting increasingly connected the world over, offshore outsourcing has become one of the most beneficial business decisions. Among chief global outsourcing destinations, India continues to top the charts despite facing competition from countries like Philippines, China, Ireland and Mexico. According to a Deloitte survey, 59% of businesses they interviewed have their business processes … Continue reading Outsourcing to India – Five Benefits for Businesses

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