Multi-channel interaction across
Consumer decision journey

Customer Lifecycle Management

Only smart and effective customer lifecycle management can drive powerful customer interaction, empowering businesses to grow and gain profits.

GizmoSupport maps consumer decision journey, identifying both, potential and valuable leads/customers. We help you set right objectives and execute approaches and strategies the best way. We do everything, from acquisition to upsell/cross-sell to loyalty and retention.

We help clients obtain higher revenue and profits, while providing excellent customer experience.

We Offer

  • Inbound  / Outbound  Sales
  • Customer Onboarding
  • Multi-channel user engagement
  • Consultative Cross-sell & Up-sell
  • Dedicated grievance desk
  • Rule based pre-emptive churn protection
  • Customer behavior analysis
  • Product/service improvement

Customer Acquisition

Customer Acquisition

Customers are lifeline of any business. Acquiring new customers and extending loyalty of the old consumers towards new offerings is crucial for businesses to survive and grow.

Businesses require a powerful customer acquisition strategy to draw and retain consumers’ interest and attention. However, there are several challenges that avert businesses from gaining sustainable market share.

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Revenue Enhancement

Revenue Enhancement

Consumer experience management demands huge investment, however, the returns depend upon execution. To maximize profitability, a business needs to focus on various areas of concern, such as customer inclination, awareness & updates on products and active sales channels.

With over a decade of experience in understanding consumer behavior, we guide and support customers ensuring that they know and use your products for longer period.

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Customer Retention

Customer Retention

Losing a customer doesn’t only reduce the revenue, but also adds to the marketing costs for acquiring new ones. Thus, it is essential to manage and reduce customer churn to attain sustainable growth in business.

To retain customers, you need to tackle problems not only when users face them, but even before they occur. This helps build trust and loyalty among customers, which needs serious effort to earn, and maintain in era of digital communication.

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Customer Analytics

Customer Analytics

Businesses that offer consumer oriented products or services, earn more attention and business from the consumers. The challenge begins when you have to differentiate and categorize the target consumers based on various factors; where preferences, location, and occupation are few to name.

But, first comes the issue of gathering data, feedback and insight from both potential and existing consumers.  Gizmo Support provides you actionable insights into how your products and services are perceived by your customers through chat analysis, surveys and monitoring customer interactions.

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Creating brand advocates from consumers, via customer-centric approach
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