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KnowMax is an integrated cloud-based knowledge base, which enables real-time resolution of complex support issues, with visual guides for over 10000 smart devices, latest operating systems from Mac & Windows, and popular applications.
Equipped with a constantly updated and on-demand knowledge repository, our customer service agents delight your customers through step-by-step guidance and support for technical issues.
Multilingual step-by-step visual guides simplifying troubleshooting for our solution providers
Constantly updated repository of latest technology trends and products in the market
Side-by-side comparison of devices across brands for comparative study and shortlisting
With a plethora of devices, like smartphones, tablets, and others, each comes with its own features, uses, as well as problems for users. KnowMax empowers our support agents with visual guides for resolutions to different issues, enabling them to enhance connected customers’ experience.
Makes it easy for agents to understand and utilize it to its fullest, while reducing training time
Allows agents to find and deliver the required solution quickly, enhancing productivity up to 25%
Rich Knowledge Base
Constantly evolving database, consisting of devices including Laptops, Smartphones, Smart TVs, Dongles and Routers
Available in 8 different languages, the solution is adaptable for users across multiple geographies