Author: Rishu

About the author

Rishu

Rishu Kapoor

Rishu known as RK is a technology deft, globetrotter and evangelist. Frequent traveling, meeting with key stakeholders in telecoms & enterprises is a regular part of his work. Understanding customer pain and solution building is his forte.

Business Development

Top 5 CX Trends of 2018

“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a time when customers have ten alternatives for a single product or service, it has become necessary for businesses to focus on the experience they offer to their buyers. Not so surprisingly, 76% of customers stop … Continue reading Top 5 CX Trends of 2018

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