Back in the days of Alibaba’s inception, when Jack Ma was trying to get his business off the ground- he relied on outsourcing the website’s development to IT developers from the US. While the primary reason was the lack of IT talent in China in those days, behind the curtains, Ma had also to find … Continue reading Customer Service Outsourcing for E-commerce- The Pathway to Customer Retention
About the author
With their robust channel presence – online, on mobile & social media, banks like HDFC and ICICI have been able to deliver seamless banking experience to ever-demanding customers. While almost all private banks are on the edge of introducing chatbot support or have already got their hands dirty with it; HDFC in particular has gone … Continue reading How Customer Service Outsourcing Helps BFSI Evolve Digitally
After tasting huge commercial success in the early 70’s, the top bosses at Ford were hungry for more. To be regarded as the best in the business, they had to prove their mettle in automobile racing’s toughest test, the 24 hours of Le Mans. Ford didn’t possess any racing pedigree, but still went on to … Continue reading How Customer Service Outsourcing Can Supercharge Your Revenue Growth
How many of you have grabbed your phone and looked up that gadget, hotel, airline, restaurant or hair salon before heading out or while making plans? I bet you’re all nodding your heads right now. What about coming across products/services or places with low ratings or negative reviews when you have searched them on the Internet, would that … Continue reading How Online Reputation Management Affects your Customers’ Buying Preferences?
New technologies, innovation, and competition at global level are driving the growth of the outsourcing industry. Skill shortage, trade protectionism, and security have been some of the trending concerns since the start of 2017. However, BPO industry must optimize to grow with technology cutting entire pieces for call center outsourcing services providers. With global call … Continue reading Solving Market Challenges with Call Center Outsourcing
From “May I know your order number?” to “Thank you Mr. X for being loyal. You recently upgraded your service. Are you satisfied or looking for any upgrades?” Customer service has evolved tremendously. Digital transformation has caused a far-reaching impact on how businesses deal with customers today. Customer experience has surpassed price, product, and other … Continue reading Customer Experience amid Digital Disruption: CIOs & CXOs
Customer service is not the primary forte of companies in any segment, but it is central to their success. Strong customer engagement & rising customer expectations demand companies to deliver an omni-channel experience. Gone are the days when merely a single channel presence would suffice. Today, customer support across channels needs to be consistent, connected … Continue reading 4 Sectors that must Outsource Customer Service & Why?
In this customer-centric age, banks can stand out through great customer experience. The homogeneous landscape of banking does not give much substance to differentiate. While financial instruments and prices are mostly same; infrastructure, customer base, and bank expanse are speedily becoming traditional differentiators. Clearly, customer experience indicates the way through. Improved mobile banking, intelligent bots, … Continue reading The Customer Experience Blueprint for Banks
In the present day, the FMCD industry forms the keystone to the trending economy. The FMCD landscape is popularizing dynamically. With each day the increasing popularity and the evolving demands of the customers, the companies need unique ways to reach out to, engage and retain customers. Here, call center outsourcing for FMCD will help in … Continue reading FMCD Sector: Time to Rethink about Outsourcing Strategies
Security concerns are universal for every business. Be it an established company or a start up, security carries equal significance. Typical security systems are reactive. They come into effect after an incident has taken place. On the flip side, remote video monitoring for office is a proactive approach, which prevents the occurrence of an unwanted … Continue reading Remote Video Monitoring for Office – Proactive way to Security
- IoT E-Surveillance
- Revenue Enhancement
- Outsourcing Services
- Non-Voice Services
- Voice Services