With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. In fact, a Gartner research claims that by the year 2020, over 85% of customer interactions will be without any human intervention from the company’s side. So how exactly will companies stay in touch with customers? … Continue reading Will Email Support Services Work for Your Business Growth?
Category: Non-Voice Services
How many of you have grabbed your phone and looked up that gadget, hotel, airline, restaurant or hair salon before heading out or while making plans? I bet you’re all nodding your heads right now. What about coming across products/services or places with low ratings or negative reviews when you have searched them on the Internet, would that … Continue reading How Online Reputation Management Affects your Customers’ Buying Preferences?
Customer happiness is one of the top priorities for a company. Great customer support ensures better brand connection and improved customer loyalty. However, brands need to identify the gaps between what their consumers expect and what they deliver. Identifying these gaps calls for having an effective social media support strategy in place combined with an … Continue reading Social Media Support – 3 Customer Expectations to Care for
Social media has transformed the way businesses interact with their customers. Compared to traditional marketing channels, it is a two way channel, giving users a chance to respond, engage and interact with your brand. The beauty of social media is that you can establish a relationship with your audience. Social media has the potential to be … Continue reading Social Media–Indispensable Part of Today’s Customer Support
In previous blog posts on live chat support service you read about benefits of adding live chat on the website. However, once you’ve started offering live chat support on your website, don’t stop there. You must continue to look for other ways to improve the customer experience. While there is no hard and fast rule to … Continue reading Secrets to an Efficient Live Chat Support Service
It’s a usual thing that your support agents must be writing hundreds of emails every day. But a good point to make a note is that some of the emails that you send to your customers could be their very first interaction with your company. This means mere sending templates won’t allow you to develop … Continue reading 5 Vital Tips to Improve Email Support Services
Back office outsourcing has become a vital business element for many businesses looking to boost business growth and increase productivity. Accelerating business growth requires a focus on core business activities and surely back office is not one of them. So it is best to outsource back office support. A business must look to outsource non-core … Continue reading Pros & Cons of Back Office Outsourcing Support
Customers are in love with chat support services mainly for 2 reasons: Speed & Comfort. But the question is, are companies doing enough to enhance customer experience and get the maximum benefits out of their chat services. Chat is one of the highest rated communication channels with highest satisfaction rates. It is one of the … Continue reading Tips To Make Your Chat Service The Best Chat Service
Social Media has an enormous potential. Businesses have realized this very soon, and are working hard to utilize it to the fullest. In today’s era, where customers have become quite smart and tech savvy, creating a social presence has become mandatory. For social media marketers, 2016 has been a great year so far. New social … Continue reading Social Media Management Trends That Have Dominated 2016
What is a website for? Some may say it’s for showcasing their product & services while others may feel it’s a medium to represent a brand. No doubt, all these reasons are true to a large extent but what do you really want to achieve with a website? A brand ultimately wants customers. But customer … Continue reading Deliver Great Website Experience With Live Chat Outsourcing