Case Study - Enhance In-App CX

Category: Live Chat Support Services

Secrets to an Efficient Live Chat Support Service

In previous blog posts on live chat support service you read about benefits of adding live chat on the website. However, once you’ve started offering live chat support on your website, don’t stop there. You must continue to look for other ways to improve the customer experience. While there is no hard and fast rule to … Continue reading Secrets to an Efficient Live Chat Support Service

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Tips To Make Your Chat Service The Best Chat Service

Customers are in love with chat support services mainly for 2 reasons: Speed & Comfort. But the question is, are companies doing enough to enhance customer experience and get the maximum benefits out of their chat services. Chat is one of the highest rated communication channels with highest satisfaction rates. It is one of the … Continue reading Tips To Make Your Chat Service The Best Chat Service

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Deliver Great Website Experience With Live Chat Outsourcing

What is a website for? Some may say it’s for showcasing their product & services while others may feel it’s a medium to represent a brand. No doubt, all these reasons are true to a large extent but what do you really want to achieve with a website? A brand ultimately wants customers. But customer … Continue reading Deliver Great Website Experience With Live Chat Outsourcing

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How E-Commerce can Benefit From Chat Support Outsourcing

Your website is important for your business. If you are into e-commerce, then your website works as a major revenue generator. You always want your customers not to leave your website without making a purchase. However, according to sales cycle 75.6% carts ultimately gets abandoned. Luckily, these carts are not permanently lost. According to Business … Continue reading How E-Commerce can Benefit From Chat Support Outsourcing

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Facts needed to know before you outsource chat support

With the increased use of internet all across, traffic of customers is increasing online like never before. In the Brick and Mortar model, there is always a human present to help customers with their queries. For your online business too, there is a need of human support to answer all the queries your customers may … Continue reading Facts needed to know before you outsource chat support

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