Case Study - Enhance In-App CX

Category: Call Center

Solving Market Challenges with Call Center Outsourcing

New technologies, innovation, and competition at global level are driving the growth of the outsourcing industry. Skill shortage, trade protectionism, and security have been some of the trending concerns since the start of 2017. However, BPO industry must optimize to grow with technology cutting entire pieces for call center outsourcing services providers. With global call … Continue reading Solving Market Challenges with Call Center Outsourcing

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The Customer Experience Blueprint for Banks

In this customer-centric age, banks can stand out through great customer experience. The homogeneous landscape of banking does not give much substance to differentiate. While financial instruments and prices are mostly same; infrastructure, customer base, and bank expanse are speedily becoming traditional differentiators. Clearly, customer experience indicates the way through. Improved mobile banking, intelligent bots, … Continue reading The Customer Experience Blueprint for Banks

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The Crucial Role of Multilingual Customer Support in Business

Can you afford to lose potential customers simply because you cannot support them in their native language? Multilingual call center support is increasingly becoming an integral business necessity. Businesses today operate on a global scale and have to support people across different geographies. As per a 2014 ICMI report, 79% of contact center leaders reported … Continue reading The Crucial Role of Multilingual Customer Support in Business

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Outsource Call Centers Effectively For Real & Rapid Results

Businesses make a lot of decisions every year. But are all those decisions strategic enough? The obvious answer is No. Only a few of them are really strategic that involve commitment through investments like products and services, innovation, operations management and customer service. Thus to make the best decision for your company, you need to … Continue reading Outsource Call Centers Effectively For Real & Rapid Results

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Indian Call Centers Myths Debunked

There are many misconceptions when it comes to call centers in India and how people see them. They don’t know how fast the call centers in India have evolved over these years. The recent technological developments and friendly Government policies have led to rapid transformation in the call center industry in India. Call centers in … Continue reading Indian Call Centers Myths Debunked

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Why opt for Call Centers in India?

When a business decides to outsource its business, what question comes to mind? Whom to reach? Some may think of looking call centers in India while others prefer Philippines or Malaysia. But India has been a preferred location to outsource for many years now.The reason is quite obvious. India has something special to offer which … Continue reading Why opt for Call Centers in India?

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Call Center Outsourcing- Need of the Hour

Large business companies, in order to grow, need to focus on key business areas and their core competencies. With the pressure of increasing revenues from business is always high, what they really need is a permanent solution to handle their non-core business areas. The solution lies in outsourcing call centers to specialized call center outsourcing … Continue reading Call Center Outsourcing- Need of the Hour

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