“In the old times, you devoted 30% of your time building a great service and 70% of time shouting about it. But in modern time, that inverts.”-Jeff Bezos The boom in the technology has led to the proliferation of connected devices. This increase in number of devices has increased the demand for tech support. Delivering … Continue reading Trends That Will Define Tech Support in 2017
Category: Technical Support
The tech support services are on a high due to a growing number of connected devices, courtesy of Internet Of Things(IoT). While new devices are taking on the market, many brands still continue to provide outdated customer services. The traditional support models will inevitably fail due to rising pressure of increased support demand. There is … Continue reading Tech Support for IoT: Future of Customer Service
With security being a major concern today, many businesses do not prefer to outsource technical support or any other process. This is because a leak of confidential & sensitive consumer data can cause a huge trouble for companies. Though data security is a serious concern, which can cause a disaster when landed into wrong hands, … Continue reading Outsourced Technical Support Service: Vital Rules to follow
For startups, acquiring new users is the main focus for sustainable business growth, where tech support for startups plays a vital role. Customer support is an integral part of business success and can help a startup stand out of the crowd and earn a great reputation. However, in order to delight your customers and attract them … Continue reading How to Deliver Effective Tech Support for Startups?
Delivering tech support is a tricky task, which requires you to be present 24/7 for your customers and help them with every problem they face. For this, you need to invest money either on an in-house team or outsource technical support to a reliable service provide. However, there are many more factors other than cost, … Continue reading Consider both Pros & Cons to Outsource Technical Support Effectively
The shift of internet-connectivity from wired to wireless, and the penetration of smart devices among consumers has made the digital lifestyle more complex. With this, the demand of quality tech support for IoT era is on its peak, required to meet the rising customer expectations. Furthermore, the implementation of IPv6 allows practically unlimited wireless devices … Continue reading Principles to Follow for a Quality Tech Support for IoT
Today, outsourcing has become a hot topic due to its numerous benefits for all business types and sizes. Apart from the traditional cost-saving approach, businesses outsource technical support to improve efficiency with access to a huge pool of talent. Hiring outsourced service providers brings in the skills required to fulfill business needs, without the hassles … Continue reading Why you should Outsource Technical Support for Business Growth
Outsourcing has become a common practice today, helping businesses save both time & money. While companies hire external resources for various non-core functions, outsourcing technical support has experienced the maximum growth. Businesses outsource technical support for both call center & help desk services, and the market is expected to grow at 6% CAGR by 2020. … Continue reading Why Businesses Prefer to Outsource Tech Support?
Technical support services are essential in today’s time in order to run an organization smoothly. These services support PCs, tablets, Wi-Fi connections, printers, servers and other devices needed for daily operations of a business. Be it for individuals, small organizations or larger corporations, there are a number of tech support options for consumers to choose … Continue reading Tech Support for Startups – Points to Consider
Technical support is important for the smooth functioning of an organization, be it a small company or a large business. Finding the right technical support services provider is not easy. There a lot of factors that must be taken into consideration while outsourcing technical support services. Technical support service failures are not unusual. There have … Continue reading 5 Mistakes To Avoid While Outsourcing Technical Support