Case Study - Enhance In-App CX

Category: Voice Services

The Changing Support Ecosystem of Online Travel Websites

Online travel websites have become a one-stop solution for all the travel needs of consumers. From booking flights, railway tickets, and hotel rooms to renting cabs, they are omnipresent. With rising mobile usage and emergence of new technologies, customer experience is the only diffrentiator today. As per a Gartner prediction, “89% companies expect to compete … Continue reading The Changing Support Ecosystem of Online Travel Websites

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Opt for Inbound Call Center Services to Control Costs

The pressure to increase business revenues is always ON and companies in the recent times, have shown a great thirst to enhance business growth. To achieve that many companies prefer to expand their business and this further increases stress levels for the business managers. To maintain an efficiency and streamline the things, it is completely … Continue reading Opt for Inbound Call Center Services to Control Costs

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5 Ways to Enhance Productivity at Outbound Call Centers

Call centers are difficult to maintain and manage. Getting desired results for a business is not easy these days. It is vital to keep your employees motivated at all times to achieve the best results. This is true for outbound call centers, where agents are required to contact a customer only via calls, which is … Continue reading 5 Ways to Enhance Productivity at Outbound Call Centers

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Outbound Call Center Services: Best Practices to Follow

Call center industry is on the the move in the recent years. Whether you operate an outbound or an inbound contact center, customer satisfaction tops the priority lists. On occasions, it is extremely difficult to know from where to start. It becomes absolutely essential to understand the best practices that will lead to an increased … Continue reading Outbound Call Center Services: Best Practices to Follow

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Tap the Omni-channel Potential with Customer Support Outsourcing

Omni-channel is the latest buzzword of the customer support industry, which many wish to follow, but only few know how to deliver the right services. So, in order to tap the new opportunities brought by this, many businesses have started opting for customer support outsourcing. There are a few keys to reap the potential of this … Continue reading Tap the Omni-channel Potential with Customer Support Outsourcing

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Enhance Sale & Customer Experience Through Omni-Channel Approach

An MIT study states that 80% of buyers are likely to verify prices online, before purchasing in-store, with a third of them expected to be using mobile devices. This will influence a huge amount of store sales, directly or indirectly. Thus, for businesses, creating an Omni-channel approach has become a vital aspect. With the technological … Continue reading Enhance Sale & Customer Experience Through Omni-Channel Approach

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