Case Study - Enhance In-App CX

Category: Omni-Channel

Tap the Omni-channel Potential with Customer Support Outsourcing

Omni-channel is the latest buzzword of the customer support industry, which many wish to follow, but only few know how to deliver the right services. So, in order to tap the new opportunities brought by this, many businesses have started opting for customer support outsourcing. There are a few keys to reap the potential of this … Continue reading Tap the Omni-channel Potential with Customer Support Outsourcing

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Enhance Sale & Customer Experience Through Omni-Channel Approach

An MIT study states that 80% of buyers are likely to verify prices online, before purchasing in-store, with a third of them expected to be using mobile devices. This will influence a huge amount of store sales, directly or indirectly. Thus, for businesses, creating an Omni-channel approach has become a vital aspect. With the technological … Continue reading Enhance Sale & Customer Experience Through Omni-Channel Approach

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