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Customer Service Trends 2016 that will shape the future of Support Industry

In today’s age of technology advancements, customers have become more powerful than before. The decision of whether a firm is customer-centric lies more with the consumers than with the support teams. Increasing customer expectations are shaping customer service trends and need for customer support, raising a demand for easy and effective service. Following are key … Continue reading Customer Service Trends 2016 that will shape the future of Support Industry

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Differentiating your App through Excellent Customer Experience

With the rapid influx of smartphones, mobile apps gained importance like never before. Advancement of mobile devices has become the key to the rise of penetration and usage of apps. A research from Deloitte shows the percentage of people who use mobile apps on a daily basis worldwide, and the numbers are huge. With over … Continue reading Differentiating your App through Excellent Customer Experience

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