Customer service is not the primary forte of companies in any segment, but it is central to their success. Strong customer engagement & rising customer expectations demand companies to deliver an omni-channel experience. Gone are the days when merely a single channel presence would suffice. Today, customer support across channels needs to be consistent, connected … Continue reading 4 Sectors that must Outsource Customer Service & Why?
Tag: call center services
There are many misconceptions when it comes to call centers in India and how people see them. They don’t know how fast the call centers in India have evolved over these years. The recent technological developments and friendly Government policies have led to rapid transformation in the call center industry in India. Call centers in … Continue reading Indian Call Centers Myths Debunked