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Tag: customer support outsourcing

Common Customer Support Outsourcing Myths Busted

Customer support outsourcing is quite popular today due to its numerous business benefits, but some poor quality service providers are creating a bad reputation for it. Moreover, during the initial phase of this industry, outsourcing call center services to some places caused disastrous business results. All this created some myths about outsourcing customer support services … Continue reading Common Customer Support Outsourcing Myths Busted

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Outsource In-App Support & Follow Tips to Create Happy Users

Google Play and App store already host millions of apps, with hundreds added daily, making it extremely difficult to get your app discovered. However, you have an option to outsource in-app support to make the maximum of your application business by deploying experts to deliver quality service. App reviews and ratings play an important part … Continue reading Outsource In-App Support & Follow Tips to Create Happy Users

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Tap the Omni-channel Potential with Customer Support Outsourcing

Omni-channel is the latest buzzword of the customer support industry, which many wish to follow, but only few know how to deliver the right services. So, in order to tap the new opportunities brought by this, many businesses have started opting for customer support outsourcing. There are a few keys to reap the potential of this … Continue reading Tap the Omni-channel Potential with Customer Support Outsourcing

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Benefits of Customer Support Outsourcing For Small Businesses

Outsourcing has become a common concept in the business world, where companies prefer customer support outsourcing, payroll, accounting, & other tasks for various benefits. While large companies opt this as a cost-saving approach, outsourcing brings a number of other advantages to small businesses, as discussed below: Reduce Capital Investments: Though not the only benefit of … Continue reading Benefits of Customer Support Outsourcing For Small Businesses

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Customer Support Outsourcing – Improve Customer Retention

“A business can only grow when it moves forward by not losing previous achievements” Customer retention is vital when you are trying to grow your business further. Also, the rising cost of customer acquisition makes it essential for businesses to innovate and deploy effective strategies for the retention of their existing user base. Most of … Continue reading Customer Support Outsourcing – Improve Customer Retention

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5 Mistakes To Avoid While Outsourcing Technical Support

Technical support is important for the smooth functioning of an organization, be it a small company or a large business. Finding the right technical support services provider is not easy. There a lot of factors that must be taken into consideration while outsourcing technical support services. Technical support service failures are not unusual. There have … Continue reading 5 Mistakes To Avoid While Outsourcing Technical Support

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Why Tech Support for IoT requires a Smarter Customer Service Approach?

Gartner predicts customer experience as the new battlefield for competing organizations, fueled by the emergence of the connected device technology. Increased connectivity with the rapid penetration of smart devices has increased customer expectations. This changing trend has significantly affected the way tech support for IoT is delivered. Some of the reasons on why customer service … Continue reading Why Tech Support for IoT requires a Smarter Customer Service Approach?

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