Tag: multi-channel support

How Customer Service Outsourcing Can Supercharge Your Revenue Growth

After tasting huge commercial success in the early 70’s, the top bosses at Ford were hungry for more. To be regarded as the best in the business, they had to prove their mettle in automobile racing’s toughest test, the 24 hours of Le Mans. Ford didn’t possess any racing pedigree, but still went on to … Continue reading How Customer Service Outsourcing Can Supercharge Your Revenue Growth

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Customer Experience amid Digital Disruption: CIOs & CXOs

From “May I know your order number?” to “Thank you Mr. X for being loyal. You recently upgraded your service. Are you satisfied or looking for any upgrades?” Customer service has evolved tremendously. Digital transformation has caused a far-reaching impact on how businesses deal with customers today. Customer experience has surpassed price, product, and other … Continue reading Customer Experience amid Digital Disruption: CIOs & CXOs

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