With their robust channel presence – online, on mobile & social media, banks like HDFC and ICICI have been able to deliver seamless banking experience to ever-demanding customers. While almost all private banks are on the edge of introducing chatbot support or have already got their hands dirty with it; HDFC in particular has gone … Continue reading How Customer Service Outsourcing Helps BFSI Evolve Digitally
Tag: omni-channel customer support
EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of development. Why? Because, it offered little beyond a simple website that couldn’t keep customers tightly engaged. However, its impact on the market was felt later post it launched an app with integrated services like live chat and in-app support. By integrating … Continue reading How Does In-App Support Benefit Your Business in Long Run?