Customer support outsourcing is quite popular today due to its numerous business benefits, but some poor quality service providers are creating a bad reputation for it. Moreover, during the initial phase of this industry, outsourcing call center services to some places caused disastrous business results. All this created some myths about outsourcing customer support services … Continue reading Common Customer Support Outsourcing Myths Busted
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Omni-channel is the latest buzzword of the customer support industry, which many wish to follow, but only few know how to deliver the right services. So, in order to tap the new opportunities brought by this, many businesses have started opting for customer support outsourcing. There are a few keys to reap the potential of this … Continue reading Tap the Omni-channel Potential with Customer Support Outsourcing
Outsourcing has become a common practice today, helping businesses save both time & money. While companies hire external resources for various non-core functions, outsourcing technical support has experienced the maximum growth. Businesses outsource technical support for both call center & help desk services, and the market is expected to grow at 6% CAGR by 2020. … Continue reading Why Businesses Prefer to Outsource Tech Support?
Outsourcing has become a common concept in the business world, where companies prefer customer support outsourcing, payroll, accounting, & other tasks for various benefits. While large companies opt this as a cost-saving approach, outsourcing brings a number of other advantages to small businesses, as discussed below: Reduce Capital Investments: Though not the only benefit of … Continue reading Benefits of Customer Support Outsourcing For Small Businesses
Outsourcing has become a standard in the business world today, with more companies opting to get their work done without the hassles of office ordeals. Initially considered as a cost-saving approach, outsourcing to India has resulted as a competitive success strategy with a tried-&-tested model. Why Outsourcing works? The expansion of a business, in terms … Continue reading Reasons Why Outsourcing to India Works Well for Businesses