Delivering tech support is a tricky task, which requires you to be present 24/7 for your customers and help them with every problem they face. For this, you need to invest money either on an in-house team or outsource technical support to a reliable service provide. However, there are many more factors other than cost, … Continue reading Consider both Pros & Cons to Outsource Technical Support Effectively
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The shift of internet-connectivity from wired to wireless, and the penetration of smart devices among consumers has made the digital lifestyle more complex. With this, the demand of quality tech support for IoT era is on its peak, required to meet the rising customer expectations. Furthermore, the implementation of IPv6 allows practically unlimited wireless devices … Continue reading Principles to Follow for a Quality Tech Support for IoT
Spend a fraction of what you would to hire a full-time force, and explore a horde of talent across the world, with outsourcing services. Outsourcing in India helps businesses save money & deliver high-quality service with 24/7 technical support. Outsourcing is available for companies of all sizes, with service providers offering scalable solutions & multiple … Continue reading Know Why Businesses Prefer Outsourcing to India?
Outsourcing has become a common practice today, helping businesses save both time & money. While companies hire external resources for various non-core functions, outsourcing technical support has experienced the maximum growth. Businesses outsource technical support for both call center & help desk services, and the market is expected to grow at 6% CAGR by 2020. … Continue reading Why Businesses Prefer to Outsource Tech Support?
Outsourcing has become a common concept in the business world, where companies prefer customer support outsourcing, payroll, accounting, & other tasks for various benefits. While large companies opt this as a cost-saving approach, outsourcing brings a number of other advantages to small businesses, as discussed below: Reduce Capital Investments: Though not the only benefit of … Continue reading Benefits of Customer Support Outsourcing For Small Businesses
Technical support services are essential in today’s time in order to run an organization smoothly. These services support PCs, tablets, Wi-Fi connections, printers, servers and other devices needed for daily operations of a business. Be it for individuals, small organizations or larger corporations, there are a number of tech support options for consumers to choose … Continue reading Tech Support for Startups – Points to Consider
Technical support is important for the smooth functioning of an organization, be it a small company or a large business. Finding the right technical support services provider is not easy. There a lot of factors that must be taken into consideration while outsourcing technical support services. Technical support service failures are not unusual. There have … Continue reading 5 Mistakes To Avoid While Outsourcing Technical Support
Gartner predicts customer experience as the new battlefield for competing organizations, fueled by the emergence of the connected device technology. Increased connectivity with the rapid penetration of smart devices has increased customer expectations. This changing trend has significantly affected the way tech support for IoT is delivered. Some of the reasons on why customer service … Continue reading Why Tech Support for IoT requires a Smarter Customer Service Approach?