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Tag: tech support for internet of things

Tech Support for IoT: Future of Customer Service

The tech support services are on a high due to a growing number of connected devices, courtesy of Internet Of Things(IoT). While new devices are taking on the market, many brands still continue to provide outdated customer services. The traditional support models will inevitably fail due to rising pressure of increased support demand. There is … Continue reading Tech Support for IoT: Future of Customer Service

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Why Tech Support for IoT requires a Smarter Customer Service Approach?

Gartner predicts customer experience as the new battlefield for competing organizations, fueled by the emergence of the connected device technology. Increased connectivity with the rapid penetration of smart devices has increased customer expectations. This changing trend has significantly affected the way tech support for IoT is delivered. Some of the reasons on why customer service … Continue reading Why Tech Support for IoT requires a Smarter Customer Service Approach?

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