BPO Services for E-commerce
The e-Commerce industry in India is expected to cross the $100-Billion mark in the next 5 years from the current $17 billion. With 14% internet users added every year, how e-Commerce businesses engage with their digital customers will be a game changer.
Today, consumers choose computers and hand-held devices as the primary alternative to browse, compare and purchase products around the globe. Proactive use of multi-channels is not enough; excellent customer service is required based on uniqueness of customers.
In order to match consumers’ expectations and differentiate themselves from competitors, e-retailers need to enrich their customer support structure. Embracing social media channels will help them extend unique opportunities for a positive and seamless customer experience.
Compelling customers to migrate to a new e-Commerce from an established one is a difficult task. According to a research, cost of customer acquisition is 7 times higher than customer retention. For a new player key metric to acquire customers would be cost effectiveness & faster turnaround time from order to delivery with good quality.
Overlooked Customer Issues
More than 75% of inbound interactions are complaints or concerns. When complains and concerns go unnoticed, customers switch to competitors. While unnoticed customer issues and concerns put the standard and image of your brand at risk, they also hamper customer experience and ultimately your business.
Poor customer service results in inferior customer loyalty. Many online businesses lose customers just because their competitors are offering better quality services and offerings. Businesses failing to provide consistent and seamless experience across all channels have lesser chances to retain customers.
BPO Services for E-commerce
Faster and personalized support can help your business stand out, acting as a key differentiator for your business. With over a decade of experience, GizmoSupport is a customer service outsourcing arm for ecom brands. We help businesses become more customer-centric through high-quality and innovative support services.
We offer multi-channel e-Commerce support for order management, billing support, website navigation and even general inquiries. We also handle queries like, payment status, warranty claims, balance and credit inquiries through web-chat, voice and in-app chat.
Customers want easy and faster to access assistance. GizmoSupport puts human to human approach taking interactions to a more personalized level. We build foundation for an exceptional customer experience, engaging one-on-one with your customers.
Cost Efficient Support
We offer e-Commerce support that influences customers’ decisions encouraging them to adopt your business. By offering satisfactory customer support, we prevent the probability of repeated calls, thus cutting back on costs for serving your customers.